COVID- Updated Terms and Conditions

Please note that Here Boy! Dog Training has taken necessary measures to ensure your safety as we continue to operate during COVID-19. Our staff have attended training under a reputable animal training organisation, that details exactly how to apply best practice during this pandemic. Following this, we have made essential changes to the way in which we operate that ensures we are training safely and in line with government guidance during the SARS-CoV-2 pandemic. Please ensure you have read our updated terms and conditions before booking a session with Here Boy! Dog Training. By booking a consultation with us, you are deemed to have read and accepted them.

Data Protection – SARS-CoV-2

In line with current government guidelines, we will be collecting additional information with regards to your health and members of your house-holds health leading up to a consultation. Under the General Data Protection Regulation 2018, some information you provide relating to health will be classed as sensitive information. By signing and returning the questionnaire, you give us permission to record this information for the following use:


This information will only be used by us and will not be passed onto any third parties or shared with other customers. We will utilise this information to ensure we are not exposing ourselves to anyone who may have been in contact, showing symptoms or has tested positive for COVID-19. In the event we believe our staff have been exposed to COVID-19, we will use this information as a guide to contact anyone we believe may be at risk. Your information will not be shared with any other clients.

In Person Training

Here Boy! Dog Training has taken significant measures to ensure we are operating safely during the SARS-CoV-2 pandemic. This includes changes to the way in which we work during face to face consultations. We will be sending out this information prior to your session with us. Please note: it is your responsibility to ensure you have read and understood the guidance set out by us. You will be expected to observe social distancing and other safety measures during your session, which will be provided prior to your consultation. In the event we believe your actions pose a risk to our staff or others, we reserve the right to end a training session and will not be able to offer a refund at this point.


In the event you experience COVID-19 symptoms in the lead up to a pre-booked consultation, we will provide you with the option to move your appointment to an alternative date: this will incur no additional fees. Equally, we are happy to switch your sessions to an online consultation. We urge you to get in touch with you trainer as soon as possible should you notice any symptoms that may indicate you are unwell with COVID-19.

Online Training

In the event you do not feel comfortable or are unable to attend a face to face consultation, we are able to facilitate an online training session. Online training sessions will be run via Zoom and you will receive a link to access the session the day before your booking. Please note it is your responsibility to ensure you have a device capable of running the software. Here Boy! Dog Training cannot be held responsible for any technical issues you experience with your technology that may disrupt a session.

Payment

To further reduce contact and minimise the spread of the virus, at this time we will be only be accepting payment via card or bank transfer. In the event you choose to pay via bank transfer, your payment will be requested and must be transferred 24 hours before your agreed upon session. Card payments may be taken on the day via card machine.

 

Terms and Conditions

Please ensure that you have read and understood these Terms and Conditions before making a booking with Here Boy! Dog Training. By booking a consultation with Here Boy! Dog Training you are deemed to have read and accepted them. We reserve the right to amend our Terms and Conditions at any time and will notify clients via e-mail in the event of this. Any changes will be effective immediately and it is the responsibility of our clients to read these.

Data Protection

The information collected on your booking form and by our website, will only be used as contact information and a record of you and your dog. We may use this information in the future to contact you with regards to bookings and training information. Your information will not be passed onto any third parties.


We may occasionally send out offers and promotional material via e-mail, notifying you to any future opportunities for you and your dog. If you do not wish to receive promotional e-mails from us, please opt out by e-mailing r.baysdogs@outlook.com.

Cancellation Policy

Cancellations must be made in writing via, text message or e-mail. Cancellations will be subject to the following fees:

  • Any cancellations made 7 or less days prior to the agreed upon consultation date, will incur a £20 cancellation fee.

  • Cancellations made before this 7 days’ period will be free of charge.

  • Cancellations made under 24 hours prior to the agreed upon consultation time will be charged at the full rate of the booked session.

We will always endeavour to re-arrange consultations if possible, but please be aware that if you cancel a consultation that is booked in at the last minute, it is likely there will be a short wait for another available date.

Payment

Payments can be made by either BACS or cash.

  • Cash payments must be made in full on the day of the consultation.

  • BACS payments must be paid in full at latest on the day of the consultation.

Safety

Animal aggression can cause injury, including fatal injury to other animals and people. Treatment of aggression is not guaranteed to be successful and modifying the behaviour does not assure that aggression will be successfully controlled. It is the responsibility of the owner to ensure that their dog does not cause harm in the future. Precautions that can be taken to ensure a dog is safe may include but are not limited to: keeping a dog on lead, teaching a dog to wear a muzzle when in public, asking for space and alerting other people that a dog may have aggressive tendencies, keeping a dog shut behind fences and doors when necessary and not allowing a dog to mix with certain dogs or people.

Owners are responsible for their dogs at all times. It is highly recommended that they have adequate pet or home insurance that provides cover for liability, in the unlikely event the dog causes injury to another animal, property or third party.


Here Boy! Dog Training can refuse to work with a dog, if we believe that the dog poses substantial risk to our safety based on the information provided. In the event of this happening we will assist with sourcing alternative training options for the dog. In the event that the dog has displayed aggression towards us upon meeting, aggression that we believe is a safety risk, we can refuse to continue training. In this instance you will receive a refund for your booking minus a £10 administration fee and any mileage fees that have been charged.

Implementation of Training

Here Boy! Dog Training will aim to create a training plan that is tailored to both you and your dog, guiding you through with e-mail and phone support following a consultation. Post consultation it is the owner’s responsibility to ensure that advised training is implemented and adhered to, following the guidelines set out by the trainer.

Pregnant Bitches and Bitches in Season

Here Boy! Dog Training can refuse to work with a pregnant bitch or a bitch in season if we feel it is detrimental to the health of the dog or her unborn puppies.

Children at Consultations

Children may be present for a consultation. Parents are responsible for their children during a consultation. Children are expected to conduct themselves in a calm manner and keep noise levels to a minimum. Children may not handle dogs during a consultation, all handlers must be aged 18 years or over.

Mileage Fees

Here Boy! Dog Training operates out of Staines-Upon-Thames and covers a 20mile radius from this location outside of the London area. Consultations within this 20miles are priced as listed on our website. Any consultations that exceed 20miles will incur a mileage fee of £0.40p per extra mile, which will be added onto the consultation fee.

Our Methods

As a member of reputable organisations including the Institute of Modern Dog Trainers and in accordance with membership Code of Practice, we practise positive, force free, effective techniques avoiding the need to use physical correction of any type. Any owners who wish to use physical correction or aversive training tools which may include but is not limited to items such as: prong collars, choke chains, spray bottles and pet correctors; will be asked to seek training advice from alternative sources.

Media

We may wish to photograph or film your dog to document training progress and use for marketing material. These images may appear on our website and or social media pages. We will always ask for your permission before uploading any content that may contain images or footage of your dog. If you do not wish for your dog to be photographed or filmed, please do let us know by e-mailing r.baysdogs@outlook.com.

If you wish to download a copy of our terms and conditions to keep for your records. Please follow the download link below.

 

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